Can I get a refund?

If you have purchased an eSIM package but have not activated it, meaning usage has not started, we will refund the full amount in every case. An activated eSIM package is non-refundable once usage has started. For this policy, activation means the start of package usage. Your refund will be completed within a maximum of two weeks (14 calendar days) after we receive your refund request. The two-week period is the maximum time needed to complete the refund. It is not a deadline for requesting a refund on an unactivated package. Email [email protected] with your order number to request a refund.