Privacy Policy

LLC Avia.ge

Last updated: February 2026

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed, shared and used by us, and how you can exercise your privacy rights. Please read the following carefully to understand our views and practices regarding your personal data.

This policy applies to personal information collected by LLC Avia.ge, a company incorporated in Georgia, with registered offices at: 1a Davit Tavkhelidze St., Tbilisi, Georgia (near Vazha-Pshavela Metro Station); and Ilia Chavchavadze St. 11, Kutaisi, Georgia. In this document “Avia.ge”, “we”, “our” or “us” means LLC Avia.ge, and “you” or “your” means you, our customer.

What Does Avia.ge Do?

Avia.ge is a telecommunications operator providing eSIM services, including mobile data, voice calls, and SMS to consumers. We provide digital SIM (eSIM) solutions that allow you to activate mobile services without a physical SIM card. For more information, please visit www.avia.ge.

How We Collect Your Information

Information You Provide Voluntarily

We collect your personal information when you register with us, purchase or activate an eSIM, use our services, use our website at www.avia.ge, or request information or assistance from us.

Should you register to receive our services, you will be asked to provide certain personal information. This may include your name, address, email, phone number, age, certain financial information (including payment card details), device information (such as device model and EID for eSIM provisioning), and other personal details relevant to our products and services.

Information from Third-Party Sources

We may collect your personal information from third-party sources, but only where we have verified that these third parties either have your consent, or are otherwise legally permitted or required to disclose your personal information to us.

We may collect information from our network services providers (including usage and billing data), their suppliers and roaming partners, your previous service provider, or other companies in our corporate group.

Information Collected Automatically

When you visit our website, we may collect certain information automatically from your device using cookies and similar tracking technologies. Cookies make it easier for you to use the website during future visits and allow us to monitor website traffic and personalize content for you.

You may set up your device to reject cookies by modifying the settings in your browser, although in that case you may not be able to use certain features on our website.

When you use our eSIM services, we collect information about your activities, including the time, location and duration of any texts, calls or data usage and the phone numbers and other data relating to the numbers that you contact or that contact you. We may record calls to us for quality and training purposes.

Use of Your Information

Your information will enable us to supply services to you, give you access to our website, manage our business and relationship with you, verify your identity, administer services including billing, contact you where necessary, and handle any complaints or queries you may have.

We may use your information to contact you for your views on the services, to notify you about important changes, or to tell you about new products or services that we think may be of interest to you. If you would rather not receive marketing emails, please email us at Hello@avia.ge.

Disclosure of Your Information

The information you provide to us will be held on our systems and may be accessed by or transferred to any entity in our corporate group. This may include staff working outside Georgia and third parties some of whom are located outside the European Economic Area.

We may transfer or disclose your personal information to our service providers, professional advisers, and other parties necessary for the administration of the services.

We will respond to disclosure requests where required by law, from public authorities, where there is a threat to safety, or where we suspect fraud. We may transfer your personal data as part of a corporate reorganization, but any recipient will be obliged to comply with this policy.

Legal Basis for Processing

We will normally collect personal information only where we need it to perform a contract with you, where we have your consent, or where the processing is in our legitimate interests and not overridden by your rights.

| Legal Basis | Purposes of Processing
| Contract | Providing eSIM services (data, voice, SMS); internet access; customer helplines; complaints handling; account setup and administration; contacting you about services.
| Legitimate Interests | Marketing (you may object); credit checking; debt recovery; fraud prevention; statistical analysis; call recording for training; identity verification.
| Legal Obligation | Complying with privacy and telecom laws; fraud protection; call recording for regulatory requirements.
| Vital Interests | Protecting your vital interests or those of another person.

If you have questions about the legal basis for processing, please contact us at Hello@avia.ge.

Security

We employ security measures to protect your information from unauthorized access and against unlawful processing, accidental loss, destruction, and damage. Data on our secure pages is encrypted using SSL technology.

Where we have given you a password for access, you are responsible for keeping it confidential. Unfortunately, transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data you disclose online.

Data Retention

We will retain your information for as long as you use our services and for a period of 6 years (or as long as the law requires) after your account has closed. When we have no ongoing legitimate business need to process your information, we will delete or anonymize it.

Your Rights

You are entitled to access, correct, or update your personal information at any time. In certain circumstances you can object to processing, request deletion, restrict processing, or request portability of your personal information. You have the right to opt out of marketing at any time. You can withdraw consent at any time without affecting the lawfulness of prior processing.

Complaints

You have the right to complain about our collection and use of your personal information. Please contact our Data Protection Officer by emailing Hello@avia.ge. We respond to all requests in accordance with applicable data protection laws.

Changes to Our Privacy Policy

Any changes will be posted to our website. We will take appropriate measures to inform you of significant changes. You can check the “last updated” date at the top of this document.

Contact

All comments, queries and requests relating to our use of your information are welcomed:

LLC Avia.ge

Tbilisi: 1a Davit Tavkhelidze St., near Vazha-Pshavela Metro, Tbilisi, Georgia

Kutaisi: Ilia Chavchavadze St. 11, Kutaisi, Georgia

Phone: 032 2 42 42 70 | Mobile: (+995) 551 907 907

Email: Hello@avia.ge

Hours (Tbilisi): Mon–Fri 10:00–22:00, Sat–Sun 10:00–18:00

Hours (Kutaisi): Mon–Fri 10:00–19:00